 There‘s no question that service and support are critical to your overall experience with Dell, which is exactly why we‘ve established robust pre- and post-sales support systems designed to efficiently and accurately address your issues. Your satisfaction—and the satisfaction of your customers—is our highest priority.
Sales Support
- Dedicated Sales Force: We have over 230 sales personnel dedicated to your business. We also have a field sales force that is growing and designed to service accounts from coast to coast.
- Partners with a dedicated Dell SMB account team can find direct contact information here
Order Support
- Customer care for partners: To help partners resolve order issues, we have created a Customer Care telephone number dedicated 100% to Dell partners.
877-766-3355 (US ONLY)
800-387-5757 (Canada Only, dedicated CARE coming soon) Dell Service Contracts
- Partners can find all of the pertinent information for their service contracts including support, software, deployment, and installations. Learn More
Technical Support
- Online technical support: Partners can access a wide range of technical support online through our award-winning site at www.support.dell.com . From installing drivers and accessing product manuals to checking order status and making ownership transfers, the Dell support site can help you solve almost any problem.
- In addition, the PartnerDirect portal gives partners access to a variety of technical white papers and information on topics such as virtualization, messaging, Oracle® database and applications, Windows Vista® operating system, and Microsoft® SQL Server® database software.
- Partners can also access a technical support chat link (US ONLY).
- Technical support chat link (Canada Only)
- Phone-based technical support: Gold Tech Support gives qualified partners 24x7 access to Dell technicians.
- Warranty Parts Direct: This flexible service program provides partners with the knowledge, tools and services necessary to efficiently maintain and service the full suite of Dell products, including client, enterprise, and software and peripherals (S&P).
- Asset-tag transfer: For partners that rely on Dell to deliver basic break/fix support for their customers, we have streamlined the process for asset tag transfers.
- For up to 9 transfers at one time, please visit our online tool located at http://support.dell.com/support/topics/global.aspx/support/change_order/tag_transfer
- To transfer more than 9 tags at once, please download the Bulk Asset Tag Transfer Form, complete the required information and email to BulkOTReq@Dell.com.
- If you would like to receive a proactive Tag Transfer Report from Dell, please send your request to your Dell sales rep or to US_Partner_Registration@dell.com.This will enable you to review the shipped tags and request the transfers by sending to the bulk mailbox as in the process highlighted on option 2.
PLEASE NOTE: Tag Transfer requests will take at least 5 business days to process.
Dell Business Solutions Center
Dell‘s Business Solutions Center is a resource for partners on a range of topics, including database solutions, flexible computing solutions and high-performance computing.
PartnerDirect Best Practices PartnerDirect Best Practices – PDF on Global Support, best practices for Deal Registration and help with Portal issues
QUESTIONS? Call 1-877-766-3355.
Become a Dell partner
PartnerDirect benefits at a glance |