 We understand: Your profitability depends on your success in selling services. When the situation calls for it, Dell can help you with dedicated channel services from basic technical support, all the way to managed services. We also offer extensive asset recovery and recycling services.
Dell ProSupport
Introducing Dell ProSupport — support services designed to address the technology challenges you and your customers face today. The Dell ProSupport portfolio can provide:
- Expertise for specialized applications and technology, such as virtualization, systems management, Microsoft Exchange and more
- Proactive problem avoidance services to help ensure you achieve maximum uptime
- Rapid response to help reduce unplanned downtime
- Tech-to-tech support with Fast-Track Dispatch for certified IT professionals
Dell ProSupport starts by giving you a choice in services models based on who you are, how you use technology, and where you want to allocate scarce resources.
Dell ProSupport gives you the flexibility to choose the right service model for yourselves and your customers:
- ProSupport for IT can help a solution provider get more advanced support and become more efficient and effective, and
- ProSupport for End-Users can be re-sold by the partner to help handle “in-the-moment” support so the partner can focus on more forward-looking, higher value activities for customers.
Dell Managed Services
- With Dell’s recent acquisition of SilverBack Technologies, we have the ability to help partners provide managed services to your customers.
- Partners that certify in the Managed Services Certified Practice Area can take advantage of the Dell Managed Services Platform. This platform enables partners to monitor any of their customer networked devices and provides event and performance management through more than 100 customer-facing reports.
- See the following for more information about the Dell Managed Services Platform:
Dell Asset Recovery and Recycling
- Dell can provide the logistics and capabilities to help recover and dispose of technology in a secure and environmentally safe way. Along with removing identifying tags and labels, the hard drive of each system is overwritten to help protect data security.
1May be provided by third-party. Technician dispatched, if necessary, following phone-based troubleshooting. Availability varies. See www.dell.com/servicecontracts for details.
QUESTIONS? Call 1-877-766-3355 (US ONLY) / 800-387-5752 (CANADA ONLY).
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PartnerDirect benefits at a glance
PartnerDirect structure and requirements |