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Commitment to Partners

Commitment to Partners
Commitment to PartnersCan a company with such a strong heritage in direct sales really be "channel friendly?"

We can. And we will.

We're committed to earning your trust and your business. Every day.

With the introduction of PartnerDirect, Dell has put a stake in the ground relative to our commitment to our channel business. And to build your trust, we know we have to evolve our culture, build new processes, and invest in new online functionality. To that end, we're taking several steps that are intended to respond to partner feedback and to help make doing business with Dell as easy as possible.

  • A dedicated channel organization, headed by Greg Davis, vice president and general manager of the Dell Americas Channel Group. Hear from Greg Davis.
  • Deal Registration:We are committed to rewarding our partners for developing new sales opportunities for Dell. To help protect your presales investments and minimize channel conflict between partners and our direct sales teams, Dell is implementing Deal Registration through a new partner relationship management (PRM) tool.
  • Enhanced Service and Support providing 100% dedicated customer care for partners, improved asset-tag transfer and Warranty Parts Direct.
  • A new Web site built exclusively for partners where you can learn more about our strategy and how Dell can help you grow and meet your customer needs.
  • Dell™ logo usage.
  • Field-based account executive for Certified Partners.
  • A partner community forum on the PartnerDirect portal where you can share ideas and feedback.
  • A Partner Advisory Council
PartnerDirect is the first step in a journey for Dell — a journey we are committed to for the long term. We are listening to you and working hard to provide a partner experience that is meaningful and profitable for your business.

Click here to see Dell's "Letter to the Channel" in CRN and eWeek Strategic Insider.

QUESTIONS? Call 1-877-766-3355.

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