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Training

Introduction to Partner Direct Training

Dell is pleased to provide Registered and Certified Partners with comprehensive training resources to build their business as a member of Partner Direct. Now all of our Partners have access to a variety of training curriculums ranging from Dell technologies all the way through Partner certification. We’ve organized our training options below for your reference. Courses vary in format, whether instructor-led or self-paced, and many courses are free. You can access the PartnerDirect Learning Center from your My Portal Page.

If you have not requested access to the training link please submit your request to US_PartnerDirect@dell.com.

Certification Courses

Enterprise Architecture Certification Series
Each course is hosted online in a self-paced format. Request course access by sending an email message to US_PartnerDirect@Dell.com.

Enterprise Architecture Training


Managed Services Provider Certification Series
The Business Builder package is offered to MSP candidates. It is a combination of sales, marketing, and operations best practices plus the following two technical courses. These courses are instructor-led and offered at Dell’s office in Billerica, MA.

Operations Training: This course is recommended for the business operations and technical people responsible for sales, implementation, and rollout of managed services. This two-day course teaches the essential concepts and skills required to plan a new customer installation, and develop the operational policies and procedures to manage the delivery of services. In addition, technical pre-sales topics are covered to aid in the technical sales of managed services.

System Administration Training: This course is recommended for system administrators. This two-and-a-half-day course teaches the essential skills to effectively provision new customers, manage existing customers, manage customer assets and events, and produce reports to manage a customer's environment.

Resources

Enterprise Podcasts
Channel Podcasts
Training Documents

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